IT Support Specialist - Yogyakarta

Join PT Indotel Maju Bersama as an IT Support Specialist in Yogyakarta and play a pivotal role in ensuring seamless IT operations for our growing organization. In this dynamic position, you will provide hands-on technical support, troubleshoot hardware and software issues, and maintain our IT infrastructure. Our company, based in the heart of Yogyakarta, is committed to fostering a collaborative and innovative work environment. As an IT Support Specialist, you will be at the forefront of our technological advancements, ensuring that our systems run smoothly and efficiently.

As an IT Support Specialist at PT Indotel Maju Bersama, you will be responsible for the day-to-day operations of our IT systems. You will provide technical support to our employees, troubleshoot hardware and software issues, and ensure that our IT infrastructure is running optimally. This role is perfect for someone who is passionate about technology and enjoys solving complex problems. You will work closely with our team to maintain and improve our IT systems, ensuring that our organization continues to thrive.

PT Indotel Maju Bersama offers a competitive salary and a comprehensive benefits package. We are looking for an IT Support Specialist who is detail-oriented, proactive, and has a strong technical background. If you are ready to take on this exciting challenge and contribute to our organization's success, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 and 2 technical support to end-users, including troubleshooting hardware and software issues.
• Maintain and manage our IT infrastructure, including servers, workstations, and network devices.
• Install, configure, and update software and hardware as needed.
• Monitor and maintain system performance, ensuring optimal operation and availability.
• Coordinate with other IT team members to resolve complex technical issues.
• Document all IT processes and procedures for future reference.
• Participate in system upgrades and migrations as required.
• Provide training and support to new employees on IT systems and policies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support roles.
• Proficient in using IT support tools such as ServiceNow, Jira, and Confluence.
• Familiarity with Windows Server, Active Directory, and network protocols.
• Knowledge of scripting languages such as PowerShell or Python is a plus.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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